Cancellation and Refund Policy
Please read carefully

In order to continue running the high quality trips that our guests are accustomed to experiencing with us, we need to know that you will show up. Once you book a trip with us your reservations are protected. Unlike the airline industry, we do not overbook our kayak tours to hedge against potential cancellations.

We are committed to providing you with the experience that you asked for, and conversely we ask that you commit to honoring your reservation. Therefore, we strongly advise that you purchase travel insurance to protect yourself in the event that you cannot make the trip.

Thanks for your understanding!

For Day Trips

  • Payment is due at the time of reservation.
  • 1-4 people: 48 hour notice required on all cancellations or rescheduling.
  • 5-9 people: 14 days notice.
  • 10 or more: Please inquire.

Canceling within these time periods are non-refundable. Cancellations outside of the time period are refundable, less a $5.00 per person administrative charge.

For Multi-Day Expeditions

  • 50% deposit at time of booking.
  • 60 or more days before the trip date, full refund of all payments less a $100 per person cancellation and handling fee.
  • 31-59 days before the trip date, guests will be charged 50% of the entire trip cost.
  • 0-30 days before the trip date, guests will be charged 100% of the entire trip cost and no refunds will be made.

All cancellations must be in writing and charged amount is determined upon the date of receipt.

I just got back from a wonderful trip to Sucia with my husband and another couple. We had a great time with Jeremiah, our guide. We were amazed by the scenery, wildlife, and the general beauty of the San Juan Islands. Jeremiah was professional but down-to-earth, and we always felt completely safe because of his degree of knowledge and experience. The food was great—we’ve all changed the way we think about what’s possible for food options when we’re camping. :)

We really appreciate your commitment to customer service and safety, and we’ll be recommending your company for sure!

—Kristen Richards

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